Terms and Conditions

Macani Medical Center LLC (“MACANI”) maintains the WWW.MAUDSLEYHEALTH.COM Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the WWW.MAUDSLEYHEALTH.COM privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. MACANI reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, MACANI may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. MACANI may change, suspend, or discontinue any aspect of the Site at any time. MACANI may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1. SITE OPERATION: United Arab Emirates is our Country of Domicile. MACANI controls this Site from the U.A.E. MACANI makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES. MACANI accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of MACANI. All refunds will be made onto the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. MACANI will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to MACANI through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by MACANI to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by MACANI to do so. The content and software on this Site is the property of MACANI. The cardholder must retain a copy of transaction records and Merchant policies and rules.

8. YOUR ACCOUNT. If you use MACANI Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain MACANI’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. MACANI will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. MACANI has no control over these sites or the content within them. MACANI does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. MACANI does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against MACANI for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at enquiries@maudsleyhealth.com

COPYRIGHT POLICY. MACANI may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although MACANI is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through MACANI’s system. The On-line Materials are MACANI’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of MACANI, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of MACANI. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in MACANI. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with MACANI.

You acknowledge and agree that MACANI will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At MACANI’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to MACANI or perfect these rights, titles or interests in MACANI’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. MACANI MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. MACANI ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. MACANI SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF MACANI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF MACANI WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in MACANI’s sole discretion, and without prior notice, MACANI may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if MACANI believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of MACANI, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to MACANI for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. MACANI may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold MACANI, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to MACANI, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted MACANI an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. MACANI may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against MACANI for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to MACANI. Any communication or materials you send to MACANI will be treated as non- confidential and non-proprietary and may be disseminated or used by MACANI for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. MACANI is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

REFUND POLICY

Payment Confirmation

For Services:

Payment confirmations will be sent by e-mail.
The time duration for the payment confirmation to reach the customer is within 48 hrs.

REFUND/RETURN POLICY

Due to the nature of the business no refunds will be made once service has been rendered or due noncompliance with appointment cancellation policy. Packages are designed to give customer deal discount and are nonrefundable once first sessions is rendered.

The price paid for a package cannot divided on number of sessions, refunds are honored only if for unforeseen circumstances client cannot continue with the treatment due to health issues. In these circumstances any used sessions will be calculated at the current retail non discounted price multiplied by session used, then deducted from originally paid price and the remaining balance will be refunded.

A full refund will be made if the client was found on the day of service medically not suitable for the procedure or we are unable to provide the service due to unforeseen circumstances in which case we will either reschedule the appointment or the customer may demand to receive a full refund.

Refunds will be done only through the Original Mode of Payment.

CANCELLATION POLICY

An appointment may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Customer may cancel their appointment at least 48 hours before the appointment time. Any refund shall be paid back to the customer via payment mode used initially by the customer. Refund may take up to 48 days to be completed.

COMPLAINTS AND DISPUTES

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Any complaints about service may be sent to our support team: [ enquiries@maudsleyhealth.com] or +971 2 666 2655. There is no guarantee of a resolution. Each case will be looked at individually.

APPOINTMENT POLICIES

All services are rendered on appointment and walk-in bases and customer has the responsibility to book appointment by calling +971 2 666 2655 .

Appointment Cancellation Policy
Any cancellation should be made 48 hours in advance otherwise customer forfeit any rights for refund.

CONTACT US

If you have any questions about this our Refund Policy, please feel free to contact us.
Maudsley Health
Brought to you by Macani Medical Center
201 – 205 Al-Montazah Tower
Khalidiya
Abu Dhabi
UAE
PO Box: 41763
Tel: +971 2666 2655
Fax: +971 2666 2654

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.